Before you contact us
Many questions can be answered without contacting support:
- Payment status — check your dashboard for the live status of your verification payment.
- Application status — view the status of each application on your applications page.
- Profile or documents — update your details and documents on your profile page.
- Password — use the forgot password flow to reset your password.
For privacy and data-deletion requests, please include the email address registered on your account so we can verify your identity.